Co-creating Excellent Services – WebTalk 5 of 6

Relational governance means how you ensure that a supplier acts in a certain way. In this WebTalk, Frank Rozemeijer discusses two types of contracts, which both inspire innovation.

Co-creating Excellent Services – WebTalk 4 of 6

In a procurement ecosystem you are dependent on other parties and therefore need to have some kind of assurance. In this WebTalk, Frank Rozemeijer discusses the difficulty of specifying services in a contract.

Co-creating Excellent Services – WebTalk 3 of 6

Customers become more demanding. Therefore, companies need to speed up innovation and at the same time be cost efficient, environmental friendly, and create a positive customer experience. In this WebTalk, Frank Rozemeijer discusses how companies depend on other companies in the same ecosystem if they want to innovate.

Co-creating Excellent Services – WebTalk 2 of 6

As consumers, we can easily order things anywhere and anytime with our smartphones. But the moment we step into a company as an employee, we have to go through all kind of difficult processes before we can order something. In this WebTalk, Frank Rozemeijer discusses how partner companies in an ecosystem can streamline the supply chain together.

Futurise Your Business – WebTalk 6 and 7 of 10

If we look at service as a value creation exercise, then putting that value, being the customers, and their perspective, front and centre from the start, is key to success. This involves a certain type of mindset.

Futurise Your Business – WebTalk 5 of 10

This WebTalk cites the example of Hilti, a tool manufacturing that successfully transformed its entire revenue model. Hilti looked at a solution to their specific problem and implemented this innovative idea to great success.

Futurise Your Business – WebTalk 4 of 10

Multinationals and large corporations do not have a monopoly on innovation. Small businesses can also innovate. Dominik Mahr explains how a local coffee store can adapt a more holistic approach to serving its customers.

Futurise Your Business – WebTalk 3 of 10

Products can be imitated relatively quickly, so the value element in a service innovation has a longer competitive advantage. Even when customers are satisfied organisations need to find a way to tell a different story.

Futurise Your Business – WebTalk 2 of 10

Whether the decision to innovate is implemented incrementally over a shorter time-period or more radically over a longer time span, a user-centric and design-centred perspective can be employed, using the principles of agility and lean start-up.

Futurise Your Business – WebTalk 8 of 10

How often do you really fill out a survey? Why does traditional user-centric market research typically receive very low-level response rates and does that give a true picture of what customers really think?
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