Mark Steins
PhD Candidate on Service Innovation
About Mark
Mark is Lecturer and PhD Candidate for the Department of Marketing and Supply Chain at Maastricht University School of Business and Economics. His research interest currently focuses around service innovation, more specifically Service robots (The Impact of Service Robots on Customer Experience and Choice in High Contact Service Settings).
Service robots might have several benefits for organisations (e.g (cost) efficiency, productivity), the introduction of these robots in the frontline represents a dramatic shift in the concept of service delivery, in which many aspects are still unknown.
https://umio-prime.nl/wp-content/uploads/2022/05/Robotics-in-Healthcare.jpg
800
1920
UMIO Prime
https://umio-prime.nl/wp-content/uploads/2019/10/No-logo.png
UMIO Prime2022-05-20 09:00:322022-09-14 11:23:56Robotics in HealthcareJoin our community of experts
We connect academia and business to generate new insights. Become a free member of UMIO Prime and connect instantly with a large network of inspiring people!
Join our community of experts
We connect academia and business to generate new insights. Become a free member of UMIO Prime and connect instantly with a large network of inspiring people!
