Posts

The Sustainable Design Opportunity is Now

Let’s look at the workplace through a new prism and recognise that each business, no matter how small, has a chance to not only make a significant reduction in their carbon footprint but also to create an improved workplace experience for all.

Be Ambitious with those Service Robots!

Gaby Odekerken-Schröder, Professor of Customer-Centric Service Science, explains what added value service robots can bring to the workplace. It is not a question of whether we will start working with robots, but how we can get everybody prepared.

The Power of Hackathons

Human behaviour needs to evolve with disruptive innovation, as does the business world. In this environment, it is vital to empathise with consumers to design services that work for them. This is where ‘hackathons’ come in.

Erasmus Grant on Service Design Thinking

Implementing Service Design Thinking at the highest level of organisations; that is the goal of the study module that the Department of Marketing & Supply Chain Management (SBE) and the Service Science Factory (UMIO) will co-develop.